Last updated: March 22, 2026
These terms and conditions apply to all orders, agreements, and transactions made through the Elyma Jewellery website.
By placing an order through our webshop, the customer agrees to these terms and conditions.
1. Applicability
These terms and conditions apply to all offers, orders, and agreements concluded through our webshop.
By placing an order, the customer declares to have read and agreed to these conditions.
2. Product Information
We make every effort to describe and display all products on our website as accurately as possible.
Nevertheless, minor deviations in color, size, or finish may occur due to, for example, screen settings, photography, or production differences. Such deviations do not entitle the customer to dissolve the agreement or claim compensation.
3. Prices
All prices on the website are displayed in euros (€) and are inclusive of VAT, unless otherwise stated.
Obvious pricing, typing, or publishing errors are not binding. In such cases, we reserve the right to cancel an order.
If an order is canceled after payment has been made, the paid amount will be refunded as soon as possible via the original payment method.
4. Orders
An agreement is established as soon as the customer has received an order confirmation by email.
We reserve the right to refuse or cancel an order in the following situations:
- obvious pricing errors
- technical errors on the website
- incorrect or incomplete customer data
- suspicion of fraud or misuse
- stock issues
If an order cannot be fulfilled, the customer will be informed as soon as possible.
5. Payment
Orders will only be processed after full payment has been received.
The available payment methods are displayed on our website. Payments are processed through secure payment environments of recognized payment providers.
6. Delivery
We strive to ship orders within the delivery time stated on the website.
The stated delivery times are indicative and cannot be considered as a strict deadline. Delays in delivery do not entitle the customer to compensation or dissolution of the agreement.
We are not liable for delays caused by carriers or other external parties.
7. Right of Return
According to European consumer law, consumers have the right to return an online purchase within 14 days of receipt without giving a reason.
The specific conditions and procedure for returns are included in our returns policy.
8. Liability
We are not liable for:
- damage caused by incorrect or improper use of the product
- normal wear and tear of jewelry or accessories
- indirect damage or consequential damage, including loss of income or use
Our liability remains in all cases limited to the amount paid for the product concerned.
9. Complaints
Complaints about products or services should be reported as soon as possible after discovering the problem via (contact email).
We aim to process complaints within 14 days of receiving the notification and inform the customer accordingly.
10. Changes to the Conditions
We reserve the right to change or supplement these terms and conditions.
The most recent version of the terms and conditions will always be available on our website and applies to new orders.
11. Company Details
Company name: Elyma Jewellery
Chamber of Commerce number: (Chamber of Commerce number)
Postal address: (postal address)
Email address: info@elyma.nl
Phone number: (phone number)
For questions about these terms and conditions, please contact us via (contact email).
This often prevents complaints about delivery times, shipping costs, and lost packages.