Last updated: March 22, 2026
This shipping policy applies to all orders placed through the Elyma Jewellery website. By placing an order, the customer agrees to the terms and conditions below regarding shipping and delivery.
1. Order Processing
Orders are processed after full payment has been received.
We aim to process and ship orders as quickly as possible. Orders are typically processed within the usual processing times stated on our website.
Please note that processing times may vary during busy periods, holidays, or unforeseen circumstances.
2. Delivery Time
The average delivery time for orders is indicated on our website.
The stated delivery time is an indication and may vary depending on factors such as:
- product availability
- carrier workload
- logistical conditions
The specified delivery times cannot be regarded as a strict deadline.
3. Shipping Costs
The shipping costs are clearly displayed during the checkout process before the order is finalized.
Any promotions or offers related to shipping costs will also be stated on the website.
4. Shipping Partners
We use reliable carriers for shipping orders.
Once an order has been shipped, the customer will receive a track-and-trace code – if available – with which the shipment can be tracked.
5. Incorrect Delivery Address
The customer is responsible for correctly entering the delivery address when placing an order.
If an order cannot be delivered due to an incorrect or incomplete address, any additional shipping costs or re-shipping costs may be borne by the customer.
6. Lost or Damaged Packages
If a package is lost during transit or arrives damaged, this should be reported as soon as possible via (contact email).
When reporting, the customer is requested to:
- state the order number
- include clear photos of the damaged product and packaging (if applicable)
After assessing the report, we will offer a suitable solution, such as product replacement or a refund if necessary.
7. Company Details
Company name: Elyma Jewellery
Chamber of Commerce number: (KvK nummer)
Postal address: (postadres)
Email address: info@elyma.nl
Phone number: (telefoonnummer)
For questions about shipping or deliveries, please contact us via (contact email).